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What should I do if my order hasn't shipped yet?
If your order hasn't shipped as expected, our team will investigate by contacting the warehouse and providing you with an update as soon as possible. In cases where there has been an unexpected stock issue, we are open to offering alternative product
How are promo codes applied to an order?
If you notice that a promo code was not applied to your order, please reach out to us. We will promptly refund the discount amount if the code is eligible. However, do note that certain items may not qualify for promotional discounts. For any further
What should I do if I receive the wrong item?
We sincerely apologize for any mix-up in orders. If the color or item you receive is incorrect, you can return it using a provided label. Once we receive tracking for the return, we will promptly ship you the correct item. This process helps us ensur
My item arrived damaged. What should I do?
We're sorry to hear that your item arrived damaged. To assist you with a replacement, please send us clear photos of the damaged item, focusing on the affected area. If the item was mishandled during shipping, we will file a claim with the manufactur
Can I cancel an order I just made?
If you've placed an order but wish to cancel it on the same day, we will do our best to stop it from being shipped. In the instance that it does get shipped, we will provide a return label so you can return the item for a refund.
How can I request a refund for my returned order?
If you've returned an item and are waiting on a refund, rest assured, once the return is processed, the refund will be issued and should appear in your account within a few days. There's no need to worry if there's been a slight delay.
What does it mean when my order status says 'Exception' or 'Partially Delivered'?
An 'Exception' status for your order means there's been a delay due to unforeseen circumstances, but you can expect a resolution shortly. If your order status is 'Partially Delivered', it might be due to the package protection insurance being trigger
What is the process for reporting and replacing a defective or non-functional item?
If you receive a defective or non-functional item such as a battery or atomizer, please contact us with your order details. We may require a video of you attempting to use the item to demonstrate the defect. Once this information is provided, we'll g