What is the process for reporting and replacing a defective or non-functional item?Updated a year ago

If you receive a defective or non-functional item such as a battery or atomizer, please contact us with your order details. We may require a video of you attempting to use the item to demonstrate the defect. Once this information is provided, we'll guide you on returning the item using a label we provide and will process your replacement once we have tracking for the return. Ensure you test the replacement without any material to confirm functionality.