My item arrived damaged. What should I do?Updated a year ago

We're sorry to hear that your item arrived damaged. To assist you with a replacement, please send us clear photos of the damaged item, focusing on the affected area. If the item was mishandled during shipping, we will file a claim with the manufacturer or process a replacement. If the glass piece has a clean break indicating a manufacturing defect, you can return it using the label provided for a replacement or refund once the item reaches our warehouse.